Returns and Exchanges - Tennis Net Pro

At TennisNetPro, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return and exchange policy to ensure that your shopping experience with us is stress-free and transparent.

Eligibility for Returns and Exchanges

We accept returns and exchanges under the following conditions:

• Time Frame: You may return or exchange your item within 30 days of receiving your order. After this period, we may not be able to accept returns or exchanges, except in the case of defective or damaged items.
• Condition of Item: To be eligible for a return or exchange, items must be unused, unopened, and in their original packaging (if applicable). The item must be in the same condition as when you received it.
• Proof of Purchase: You must provide a receipt or proof of purchase for all returns and exchanges. This helps us process your request efficiently.

Non-returnable and Non-exchangeable Items

Certain items are not eligible for return or exchange. These include:

• Personalized or custom-made items (e.g., personalized strung racquets or clothing).
• Gift cards or any other non-returnable products.
• Items on clearance or final sale (These will be clearly marked during checkout or on the product page).

How to Return Your Items?

Returning an item to TennisNetPro is easy! Follow the steps below to initiate the return process.

Step-by-Step Guide to Return Your Items:

1.     Contact Us to Initiate Your Return:

o   Reach out to our Customer Service Team at TennisNetPro930@gmail.com or call us at  +1 514-639-6969.

o   Provide your order number, the item(s) you wish to return, and the reason for the return.

o   Our customer service team will review your request and respond with the next steps.

2.     Return Authorization:

o   After we review your return request, we will send you a Return Authorization Number (RAN) and further instructions for sending the item back.

o   This number must be included with your return package to help us process your return efficiently.

3.     Prepare Your Return Package:

o   Pack the item(s) in their original packaging (if possible), ensuring they are unused and in resellable condition.

o   Include the Return Authorization Number (RAN) inside the return package.

o   Make sure to securely pack the item(s) to prevent damage during transit.

4.     Ship the Item Back:

o   Ship the returned item(s) to the address provided by our customer service team.

o   Return Shipping Costs: You are responsible for paying for the return shipping costs unless the return is due to a defective or incorrect item we sent you.

o   Recommended Shipping Method: We recommend using a trackable shipping method and keeping the shipping receipt for your records.

5.     Wait for Confirmation:

o   Once we receive the returned item(s), we will inspect the condition of the product(s).

o   We will then process your refund or exchange, depending on your preference.

o   You will receive an email notification once your return has been processed.

6.     Refund or Exchange:

o   If your return is approved, we will issue your refund to your original payment method, or we will send you the replacement item if you requested an exchange.

o   Refund Processing Time: Please allow up to 10 business days for the refund to be reflected in your account, depending on your payment provider.

o   For exchanges, if the new item is of higher value, we will request the difference in payment before sending the replacement.

Important Tips:

·        Be sure to keep a copy of your shipping receipt and tracking number for reference.

·        If you are exchanging an item, make sure the new item you want is in stock before initiating the return.

·        We cannot accept returns on used or opened items, except in the case of defective or damaged goods.

Refunds

Once your return is processed, we will issue a refund to your original payment method. Please note:

• Refunds may take up to 10 business days to appear on your account, depending on your payment provider.
• If you paid by credit card, the refund will be credited back to the same card.
• If you paid via PayPal or other digital wallets, the refund will be issued to the same account.

Exchanges

If you wish to exchange an item for a different size, color, or model:

• We will send you the new item once we receive the returned product and verify its condition.
• If the new item is of higher value, we will require payment for the difference before processing the exchange.

Defective or Damaged Items

If you receive a defective or damaged item:

• Please contact us within 7 days of receiving your order.
• We will arrange a free return shipping for defective or damaged products and provide a full refund or replacement, based on your preference.
• You will not be required to pay for return shipping costs for defective or damaged items.

Product-Specific Return Conditions

Certain items have specific return conditions due to their nature. Please review the following guidelines before initiating a return:

1.     Rackets:

o   Unused and Unstrung Rackets: If the racket is unused and in its original packaging, it can be returned. If the racket has been strung, it cannot be returned unless it is defective.

o   Custom or Personalized Rackets: Personalized or custom-made rackets (e.g., with specific string patterns or engraving) cannot be returned.

2.     Balls:

o   Due to hygiene and safety reasons, tennis, pickleball, and padel balls are only eligible for return if they are unopened and in their original packaging. Once the packaging is opened, the item cannot be returned.

3.     Shoes:

o   Unworn and Unused Shoes: Shoes must be unworn and in their original condition with the tags attached in order to be eligible for a return. If shoes have been worn, they cannot be returned unless they are defective.

o   Please ensure the shoes are in their original, undamaged packaging when returning.

4.     Clothing:

o   Unworn and Unwashed Clothing: Clothing items, including t-shirts, shorts, and socks, must be returned in unused and unwashed condition with all tags still attached. If the item shows signs of wear, it cannot be returned.

o   Hygiene Products: Items such as socks or compression wear are not eligible for return for hygiene reasons unless defective.

Store Credits

If you would prefer a store credit instead of a refund, we can issue you a store credit voucher for the full value of the returned item(s). This can be used for future purchases on our site.

Local Laws and Consumer Protection

As we operate in Montreal, Quebec, we comply with the Consumer Protection Act and other relevant regulations under Quebec's Civil Code. According to these laws, consumers have the right to cancel certain contracts, particularly when the goods are defective or fail to meet their expectations. If you feel your consumer rights are being violated, we encourage you to contact us or refer to the Office de la protection du consommateur (Quebec's consumer protection office).